Full payment is required when an order is placed. No work will proceed until payment is received and cleared. As a Para and Pearls customer you are purchasing our custom graphic design services. We provide this product to you via email in the form of a proof. Once the proof has been approved, your item(s) will be created based on that layout that you approved and shipped to the address that you designated. You will have an opportunity to request changes as necessary before any embroidery work has started.
Sending in Garments
Para and Pearls allows customers to send in their own personal garments for embroidery to be added. In this situation, all Para and Pearls Terms and Conditions as well as the following special conditions apply:
Proofs for Custom Orders
Para and Pearls provides a full color proof for each order as well as for any change(s) made to an order. As the customer, you are 100% responsible for the accuracy of your layout. Please review all proofs carefully before approving. Double check garment size, spelling, and color because your order will be created based on the final proof that you approve. All previous requests are null and void once we have sent you a proof.
Change requests are handled in the order that they are received. We will make the changes and email you back a revised proof for your approval. Once we receive your final approval, we will begin the production process and no further changes can be made. Your order will be created based solely on the proof that you APPROVED.
Changing Files Once the Production Process Has Begun
We start counting the turnaround time when we receive proof approval. Upon receiving an order, a proof is usually submitted to the customer via email within 2 business days (if your design is very complicated, developing the proof may take longer). This proof will be a nearly exact replica of your garment, and you will be given the opportunity to request changes before you approve. No changes are permitted after proof APPROVAL.
Normal estimated 15, 30, or 45 business day production time: Once the proof has been approved, our estimated production time is approximately 15, 30, or 45 business days depending on what item you ordered. Estimated production times are listed here. Production time is an estimate, not a guarantee. Your order could be completed a few days sooner or a few days later than the estimated date. Shipping time is not included in the estimated production time. Upon request, we can work to meet a specific timeline for certain projects; however, again these times are not guaranteed unless you upgrade to Rush Production. Business days are Monday through Friday. Holidays, Saturdays and Sundays do not count when calculating turnaround time. Group orders may take longer than the estimated turnaround time. Items ordered during peak season (between Sept-May) may take longer than the estimated turnaround time. Para and Pearls assumes no responsibility for delays caused by delivery carriers or any damages resulting from the failure to receive an order on time. Our estimated delivery date is not guaranteed. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, inclement weather, etc. Para and Pearls also assumes no responsibility for proof delays due to email server problems.
2-Week Rush Production: Your order will be shipped within two weeks, not counting holidays, from the date of proof approval. If your order arrives later than promised, we will refund the Rush Production fees.
1-Week Rush Production: The product will be shipped within one week, not counting holidays, from the date of proof approval. If the product arrives later than promised, we will refund the Rush Production fees.
All turnaround time guarantees exclude delays as a result of natural disasters and/or material shortages.
We will refund Rush Production fees if:
Aside from that, we do not refund Rush Production fees.
Artwork and Icons
Any requested design that is not already in our design library may be subject to a separate one-time digitizing fee. The amount of this digitizing fee varies depending on the complexity. The customer will be notified in advance if additional fees are required to create a certain design. The digitizing fee is a one-time fee, and the digitized image may be reused on future orders at no additional charge. We reserve the right to refuse any design for any reason.
All images displayed on this site are requested by customers for their personal use. Any similarity between the images contained herein and any person's likeness or any company trademark or logo is purely coincidental. Para and Pearls assumes no liability or responsibility to determine whether a customer has secured consent from any party for the use of their image, logo or trademark. The customer absorbs sole responsibility for securing usage rights for all copyrighted artwork.
The customer represents that all materials utilized by the seller in the distribution of the merchandise described in this web site (specifically including, but not limited to, the Greek Organization’s letters, crests, coat of arms, logos, school or university references, insignias, or other designs) will not cause or result in the violation of any law, judicial decision, rule, regulation, ordinance, licensing, franchise or similar agreements, informal or formal, oral or written, relating to trademarks, service marks, copyrights, patents, etc.
The Para and Pearls Brand
We reserve the right to brand garments with the S4G logo. We intentionally make the S4G logo small and inconspicuous so that it does not interfere with or draw attention away from the garment's design. The S4G brand signifies your jacket's authenticity and quality. Our customers are proud to have the brand on their jacket to assure them that they are not wearing a cheap "knock-off" or imitation jacket. The brand is usually semi-hidden at the bottom of the garment.
Para and Pearls reserves the right to cancel or refuse any order at any time for any reason.